Help and Information for users of the Online Voting Service

  1. Technical problems.

In many cases it is best to confirm that you are actually still connected to the internet. To do this, try and access a commonly used website, such as www.bbc.co.uk Many problems are solved if you simply stop and restart your internet browser, or by rebooting your computer

  1. The website won't accept my user name and password

For your security and protection and to ensure the integrity of the election process, we purposely restrict the number of attempts you have to log in. You may only log in with details that have been provided to you. If these details are not working, please contact us to report the problem.

  1. The website says that I have already voted.

The website checks that you have not voted in this election using any of the channels available, such as postal, telephone, text message or the internet and restricts access accordingly. As you may only vote one for the candidate(s) of your choice, you should check if someone else in your household has voted on your behalf. If you believe there is a problem beyond this, please contact us to report the problem.

  1. I encountered an error OR my internet connection was interrupted during the voting process.

Try logging in again, if the vote was recorded properly the system won't let you vote again.

  1. I entered my email address but I have not received confirmation that my registration is complete

Confirmation email are sent every 4 hours, if you have still not received an email after this time, please contact us to report the problem.

  1. Site Accessibility

We are committed to making our site as accessibility as possible whilst still upholding the security and integrity of the elections process. We aim to make the website as usable and accessible as possible, but please contact us to report any problems and we will be happy to investigate.

  1. Protecting Personal Data

We secure our website using a username and password and collect details of the IP addess of the computer you are using in order to detect and prevent fraud, together with the date and time you visit the website. We store the information on the candidate you vote for, but this is never stored with your personal information, which is not help on this website for your protection. You should also consider the following safety measures

    1. If you use a shared computer ensure that you close the browser after use.
    2. Use anti-virus and firewall software to protect your computer, and be sure to keep your anti-virus software regularly updated.

    Technical support